Shipping & Returns
Shipping Policy
Most orders ship within 1 to 3 business days of payment confirmation. Standard delivery typically takes 7 to 15 business days depending on your location. Expedited options may be available at checkout for faster delivery.
Once your order ships, we email you a tracking number and a link to the carrier's tracking page so you can follow your package every step of the way. You can also check status anytime under My Orders in your account.
Free shipping on orders over $75.
We currently ship within the United States. We're working to expand coverage, so sign up for our newsletter to hear first when we ship to more places.
Return & Exchange Policy
We accept returns within 30 days of delivery. Items must be unused, in original condition, and in their original packaging.
To start a return, email support@dndigitalnexus.com with your order number and the reason for return. Once we receive and inspect the item, refunds are processed within 5 to 7 business days to your original payment method. Return shipping is the customer's responsibility unless the item arrived damaged or defective.
Damaged or defective items
If your item arrives damaged or defective, email support@dndigitalnexus.com within 7 days of delivery with your order number and clear photos. We'll arrange a replacement or a full refund at no cost to you, and in most cases you won't need to ship the item back.
Order changes and cancellations
Orders can be changed or cancelled within 24 hours of placement, before fulfillment begins. Email support@dndigitalnexus.com as soon as possible with your order number. Once an order has shipped, we can't cancel it, but you can start a return once it arrives.